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Support (USD)

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Community Support

From early development stage to maintenance in production, you may feel the need of asking technical questions regarding your application based on the GraniteDS framework.

Our dedicated can help you get some common answers to problems encountered earlier by other people. However, this kind of support comes with absolutely no guarantee in term of quality and response time.

While we and the GraniteDS community make their best to give you an accurate answer, you can end up with no response because nobody has the time to investigate your issue or nobody knows an easy way to fix it.

Professional Support

This is the appropriate option if you want to be sure to get both the best possible answers and the guarantee of a short response time.

Through our support packages, we offer your developers a dedicated access to our online ticketing system, where they can ask their questions and get the responses from the best experts of the GraniteDS framework.

If your developers’ questions require a modification of our code, this is also the only way to get a rapid and certified software patch, with the insurance that this patch will be applied to the next release of our libraries or tools.

Starter Pack
  • 1 Named Developer
  • - Or -
  • 1 Quad-Core CPU (production)
  • 1 Application
  • 3 Support Tickets
  • Max Response Time: 72h
  • Validity: 3 months
Premium Pack
  • 5 Named Developers
  • - Or -
  • 5 Quad-Core CPUs (production)
  • 1 Application
  • 35 Support Tickets
  • Max Response Time: 24h
  • Validity: 1 year

If you have questions regarding our support options or if you have requirements that do not fit in our standard packages, please contact us.